Frequently Asked Questions
Why does it say the price is two different amounts? For example, on the airboat page, it says it costs $50 and also $25?
One figure is the total cost. The other figure is the deposit. Total cost for that particular tour is $50 per ticket, but you only pay a $25 deposit to reserve your spot. You pay the remaining balance of $25 at the time of the tour. Our other tours follow a similar pattern.
We don't require you to pay the full price up front. You put down only a portion of the price and that reserves your spot on the tour. You will then pay the remaining balance at the time of the tour with whichever tour vendor you end up with. We work with a variety of companies, handpicked by us based on their excellent reputations, and this is how they prefer it.
We run this website on SquareSpace and unfortunately their store doesn't have the ability to show a full price, an amount due now and a remaining deposit. So we have tried to make it as clear as possible in our descriptions what the total cost is, how much you need to pay now and how much you will owe.
After you submit your order and we have confirmed your spot on the tour, we will also send you a follow up email, text or phone call that specifically details total cost, deposit and remaining balance.
What is your cancellation and refund policy?
Here's the short version: Let us know at least a couple days in advance if you need to cancel, otherwise you may lose your deposit and possibly be charged an additional cancellation fee. If the tour is cancelled by the tour operator for any reason, such as bad weather, you will receive a full refund.
Flexible, Industry-Leading Refund Policy: At Gators and Ghosts, we strive to make our cancellation/refund policy a bit more flexible than our competitors. The standard cancellation/refund policy for most tour operators and ticketing agents in New Orleans is "no refunds ever." We don't think that's very good customer service. If something unexpected comes up and you need to cancel, we'll try our best to work with you to reschedule. If that's not possible, the following policy applies.
SMALLER GROUPS NEED 48 HOURS NOTICE: If your group is five (5) people or fewer and you need to cancel, you are eligible for a refund on your deposit as long as you let us know at least 48 hours before your scheduled tour time. Otherwise, no refund will be given.
LARGER GROUPS NEED 7 DAYS NOTICE: If your group is six (6) people or more and you need to cancel, you are eligible for a refund on your deposit as long as long as you let us know at least 7 days before your scheduled tour time. Otherwise, no refund will be given.
LARGE GROUP LAST MINUTE FIFTY PERCENT CANCELLATION FEE: If your group is six (6) people or more and you cancel with less than 48 hours notice, you will be responsible for half (50 percent) of the retail ticket cost, meaning we may charge you an additional cancellation fee on top of your forfeited deposit.
Example: If a party of six cancelled one day prior to their scheduled Ghost and Vampire Tour (a total ticket cost of $96), the cancellation fee, equal to half the ticket price, would be $48 total ($96/2=$48). The down payment on that particular tour with six guests is $36. By cancelling last minute, that large group would forfeit the already-paid $36 down-payment and would be charged an additional $12 in order to reach the full $48 cancellation fee total ($36+$12=$48).
The additional $12 cancellation fee would be charged to the same card they used for the $36 down-payment.
By comparison, if that same group cancelled 5 days prior to their tour they would forfeit only the $36 down payment and would not be charged the additional cancellation fee.
If the group cancelled 8 days prior to their tour, they would receive a full refund their $36 down-payment.
Especially large groups may be subject to additional cancellation provisions or deposit requirements as determined by our tour operators. We will communicate those to you if they apply in your case.
What scenarios do you consider to be a cancellation?
The following are common scenarios that we would consider to be late cancellations. This list is not exhaustive.
If you no-call no-show the tour, you will not be refunded.
The larger the group that no-call no-shows, the less likely we are to offer to reschedule free of charge.
If you miss the bus you will not be refunded.
You must be at the designated pick-up location for the entire duration of the 30 minute pickup window. If your tour has round-trip transportation, your pick up location will be included in your confirmation email.
Our drivers are on tight schedules and can't wait around for each guest. You must be ready to go when the bus pulls up.
If we cannot find you at your designated pick-up location, our driver will often attempt to contact you at the cell phone number you provided us. Make sure you have your phone with you and your ringer on.
In rare cases where a pick up error is our fault and you miss the bus, you will receive a full refund if you choose not to reschedule.
If you cancel without enough notice you will not be refunded.
We need at least 48 hours notice for smaller groups and at least a week's notice for larger groups of 6 or more guests. There is an additional penalty for large groups who cancel with less than 48 hours notice.
We are happy to try to reschedule you free of charge but we cannot refund.
If you are late for your tour and the group has already left without you, you will not be refunded.
Be early. Before the tour, familiarize yourself with where it starts and allow extra time for traffic or the possibility of getting lost. Tour location details will be included in your confirmation email.
Our tours are tightly scheduled and we cannot wait for late guests. If you want more flexibility in scheduling, consider a private tour.
If you feel too sick or too hungover to attend a morning tour or too drunk to make it through an evening tour, you will not be refunded.
If you are planning to party on Bourbon Street until 5 a.m., consider scheduling your airboat tour for later in the afternoon.
Our tour guides may ask you to leave the tour (without refund) if you are belligerently drunk or dangerously intoxicated.
If our tour guide asks you to leave the tour due to repeated disruptions (regardless of your intoxication level), you will not be refunded.
If you don't like the weather and decide on your own that it's too hot, too cold, too windy, or too rainy to attend your scheduled tour, you will not be refunded (unless our captains and tour operators agree).
Check the forecast and dress appropriately for your tour.
Our tour operators are in charge of determining if a tour should be cancelled due to inclement weather. They will contact you a couple hours before your tour if there is a cancellation. Otherwise, assume it's on.
If we do cancel, you'll have a chance to reschedule. If you can't find a time that works for you, we'll refund you no questions asked. Just contact our customer service department at (504) 507-8302 or email@example.com.
Our airboat tours are the most susceptible to being cancelled due to high winds or heavy rains. Most walking tours and bus tours are rain or shine, except in the most extreme of weather events.
Ponchos for airboat tours and umbrellas for walking tours are allowed and can be purchased in a variety of French Quarter gift shops.
Tours that are booked day before, or day of, are subject to mangers discretion for refund.
Manager may decide: No Refund, Partial Refund, or Full Refund depending on the situation.
How Far in advance should I book my tour?
While we are always happy to try to find you a seat with very short notice, our tours often sell out two days or more in advance. We recommend you book at least 48 hours in advance. On busy weekends, 72 hours or more is a good idea. Advance notice helps our tour operators know how many tour guides to have on hand. It also guarantees you will be on the very best tours at the exact time you requested.
If you have a group of seven people or more, you should book as far in advance as possible. Again, we are always happy to try last minute. Give us a call at 888-481-8188 and we will try to work our magic.
When I checkout, am I guaranteed a spot on the tour?
Not quite. When we receive your order, we call the best tour operators in New Orleans and personally ensure they have room for you. Once we get confirmation they can fit you in, we will send you a confirmation via an email, or text (email provides full information, and you get to choose how we contact you). At that time, we will supply you will all the information you need, including your remaining balance and where you need to be for your tour.
If for some reason we could not squeeze you in at the time you requested, we will contact you with your options (different times, days or alternate tour operators who may have slightly different prices). If none of those options sound good to you, we will issue an immediate refund of your deposit. Generally speaking, as long as you book at least 48 hours before your desired tour time, it is highly unlikely your tour will be sold out.
If you are booking a tour last minute (less than 48 hours before your scheduled tour time), we recommend you just give us a call at 888-481-8188. That way we can provide you with the most up to date information. If you give us a call, we will not charge your card until your spot on the tour has been confirmed.
Do you put on the tours yourself?
No. We are independent booking agents who work with, but not for, more than 25 different tour companies in the New Orleans area. We personally go on the different tours, read reviews and listen to our customers, and then we base our recommendations on all of those factors. If two tours are similar in quality, but one tour is less expensive, we usually recommend the less expensive one to our customers. If our top pick is sold out, we will try our best to place you with our second best tour, then our third best and so on.
Should we tip tour our tour guides?
Absolutely. It's standard to tip 15 to 20 percent of the total tour cost, just like you would a waitress. Tour guides rely on tips to help earn their living. If you loved your tour, show your guide some love.
What is the difference between an airboat swamp tour and a covered tour boat swamp tour?
Covered tour boats, or pontoon boats, are bigger, slower, a little more laid back, and they seat more people. Certain pontoon boats have restrooms, most are covered to keep you out of the sun. Airboats are smaller, faster, louder and more mobile. Airboats are basically hovercrafts: they can go over mud and need less than an inch of water, so you see more of the bayou.
Are there any restrictions or age limits on the airboats?
The answer, in short, is yes. Pregnant women, children under 5 years old and/or under 48 Inches tall (Dock Dependent), and people with neck/back problems are not allowed to ride airboats.
Can you help me plan my whole vacation?
Absolutely. Don't know thing one about New Orleans or don't want to worry about it? We can consult with you to find out your interests and then set a special itinerary just for you. We can arrange restaurant reservations, golf tee times, sightseeing tours, museum trips, concert tickets and more. Call Leonard at 504-595-9601 for more details and pricing.
Can I get a group discount?
Give our group sales department a call at (504) 507-8308 and we can talk with you about group discounts.
Are your ghost tours scary?
Our ghost tours are definitely spooky. However, no one will jump out and try to scare you and our guides aren't wearing costumes. But we think it's pretty scary to hear about real-life murders, fires and torture and to see the places where they occurred and to know that these tragic events directly led to ghostly spirits and unexplained phenomena. People often report getting orbs and other unexplained things in their photography while on these tours.
Which plantation tour is better?
Oak Alley is really beautiful. You simply have to see it. But Laura has fascinating history. We highly recommend both and fortunately, you can see both in the same day on our double plantation tour. But if you only have time for one, it depends on what you are interested in: southern elegance or history. If you want to see a beautiful, picture-perfect plantation, go with Oak Alley. It's Charlotte's favorite. If you are into the real life history of plantation owners and their slaves, go with Laura. That's Leonard's favorite.
What else should I do in New Orleans besides one of your tours?
Eat, drink and be merry! Go to a museum. Explore the French Quarter without any real plans. We have some favorite recommendations for bars, restaurants and non-tour attractions.
My tour has a hotel pickup but I'm not staying at a hotel. What should I do?
We can pick you up at the closest hotel in our route. Let us know where you are staying and we can recommend a spot for you to be picked up at.
I'm already in New Orleans. Can I come see you and talk to you in person?
Absolutely. We work daily in the French Quarter at our location in front of the Chris Owens Club, 500 Bourbon Street, on the corner of Bourbon and St. Louis Streets. Our hours are usually 9 a.m. to 6 p.m. daily. In fact, we sell many other tours at our physical location that you won't find on our website.
I SAW TOUR X ELSEWHERE FOR A LOWER PRICE. WHAT GIVES?
We try our best to offer the best prices. But things move fast online. If you see a better price with a competitor, let us know. We'll match it. Why go with us? We are a small, locally owned and operated agency. We can give you better customer service and a personal touch.
Who are the tour operators you work with?
We work with most of the top tour operators in the New Orleans area. If there is a specific company you would like to be placed with, please let us know.
Who is Chris Owens?
She is a New Orleans legend who has been performing on Bourbon Street for years. She leads a variety act where she sings and dances (boy can she go!) every Friday and Saturday night at 9 p.m. at the Chris Owens Club, 500 Bourbon Street. Tickets are $20 and include your first drink. Picture Cher and Tina Turner taking over the Love Boat and you get an idea of what happens during the Chris Owens Show! It's a lot of fun. You'll laugh. You'll dance. You may well end up on stage or in a conga line.